Please note that when you place an order with us, the liability will be between you and USPS. No exceptions will be made in regards to this policy.

 

The item can be replaced if it isn't marked as delivered, however, once the package has been scanned as delivered we are not responsible for lost or stolen packages.

 

To track down your package, you may confirm the shipping address you entered in is correct. You may visit your local USPS office with tracking handy to see where the mail man dropped off your package. Also checking with neighbors to see if your package got dropped off next door.  It may also be possible that sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery.

 

For more information: https://www.usps.com/help/missing-mail.htm